Last updated: 20 October 2026
Vinbros Limited operates vinbroswine.com. References to “we”, “us” and “our” mean Vinbros Limited.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when customers visit our website, place orders or communicate with us.
We handle personal information in accordance with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) and other applicable data protection requirements.
Depending on how our website and services are used, we may collect:
Please provide only information reasonably necessary for the relevant purpose. Payment evidence should have unrelated account balances and transactions removed or obscured.
We collect personal information when customers:
We may also receive information from a purchaser arranging a gift, a delivery recipient, banks, couriers or other parties involved in fulfilling an order.
Anyone providing another person’s information should have appropriate authority to do so and make this Privacy Policy available to that person.
We use personal information as reasonably necessary to:
Where consent or another legal requirement applies to a particular use, we will meet that requirement before proceeding.
Information necessary to process an order, confirm payment, establish age eligibility or complete delivery must be provided for us to perform the relevant service.
If essential information is missing, we may be unable to accept or fulfil an order.
Optional information will be identified where appropriate. Consent to marketing is not a condition of purchasing from us.
Our accepted payment methods include bank transfer, telegraphic transfer (T/T), cheque and FPS.
We may use payment references, remittance details and payment evidence to reconcile payments, investigate discrepancies and process refunds.
Please do not send online banking passwords, PINs, one-time verification codes or other banking login credentials.
Banks and financial institutions process information under their own privacy policies and legal obligations.
Our website and alcoholic products are intended for persons aged 18 or above who also meet the applicable legal age requirements in the relevant destination.
We may request age confirmation from purchasers and recipients. Where further verification is reasonably necessary, we will explain what information is required and why.
We aim to minimise information collected for age checks. We do not routinely require customers to email copies of identity documents merely to browse our website.
If we become aware that information has been collected from an underage person inappropriately, we will take reasonable steps to address the matter, including deleting information that is not required for legal or other legitimate purposes.
We may disclose relevant personal information to the following parties where necessary for the purposes described in this Policy:
We seek to limit disclosure to information reasonably needed for the relevant task and require appropriate protection where service providers process information on our behalf.
We do not sell customers’ personal information.
International delivery and the use of technology or communication providers may involve transferring, storing or processing personal information outside Hong Kong.
For example, an overseas courier or customs authority may need recipient and order information to complete delivery.
We take reasonably practicable steps to protect personal information involved in these arrangements and comply with applicable transfer requirements. The laws and practices of overseas destinations may differ from those in Hong Kong.
Our website may use cookies, local storage and similar technologies to support functions such as:
Where analytics, advertising or other non-essential tracking technologies are used, we will provide appropriate information and obtain consent where required by applicable law.
Browser settings can be used to manage or delete cookies. Blocking certain cookies may affect shopping cart, checkout, login or preference features.
Deleting cookies or browser storage may cause our age confirmation prompt to appear again.
If we offer marketing communications, we will provide the required information and obtain the necessary consent before using personal information for that purpose.
With appropriate consent, we may use a customer’s name and selected contact details to communicate about our wine, whisky, Champagne, other alcoholic beverages, offers and related events.
Customers may decline marketing or withdraw consent at any time, free of charge, by following an available unsubscribe instruction or emailing info@vinbroswine.com.
We will not provide personal information to another organisation for its own direct marketing without meeting applicable notice and consent requirements.
Order confirmations, delivery updates, payment enquiries and other necessary service messages are separate from marketing communications.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal obligations.
Retention periods depend on matters such as:
When information is no longer required, we will take reasonable steps to delete it, anonymise it or arrange its secure disposal.
Withdrawal of marketing consent does not require us to delete transaction records that we must otherwise retain. We may keep a limited suppression record to respect an opt-out request.
We take reasonably practicable technical and organisational measures to protect personal information against unauthorised or accidental access, processing, loss, deletion or use.
Access is limited according to operational needs, and service providers are expected to apply appropriate safeguards.
No website, electronic transmission or storage system can be guaranteed completely secure. Customers should protect account credentials and contact us promptly if they suspect misuse involving our services.
Subject to applicable law, individuals may request access to personal information we hold about them and correction of inaccurate information.
Requests may be sent to info@vinbroswine.com, with the subject line “Personal Data Request”.
We may request reasonable information to verify identity before responding. Any fee for an access request will be limited to what applicable law permits.
We will respond within applicable statutory time limits. If a request cannot be fulfilled, we will explain the reason where required.
Where additional rights apply under the law governing a particular transaction or processing activity, we will address requests in accordance with that law. Deletion requests remain subject to lawful retention requirements.
Our website may contain links to third-party websites or services.
Communications through platforms such as WhatsApp are also subject to the platform provider’s own terms and privacy practices.
This Policy covers our handling of personal information. Customers should review the privacy policies of third parties they use.
We may update this Privacy Policy to reflect changes in our operations, website or legal requirements.
The latest version will be published on this page with an updated date. Where a change requires additional notice or consent, we will take the appropriate steps.
For privacy enquiries, access or correction requests, or concerns about our handling of personal information, please contact:
Privacy Enquiries — Vinbros Limited
Address: Flat H1, 11/F Wah Lik Industrial Centre, 459-469 Castle Peak Road, Tsuen Wan, Kowloon, Hong Kong
Email: info@vinbroswine.com
Website: vinbroswine.com
To enter our website, please confirm that you are aged 18 or above and meet the legal age requirement for purchasing alcohol in your country or region.
By selecting “Confirm & Enter”, you declare that you meet both requirements.
